FAQ
Frequently Asked Questions (FAQ)
Payment and Shipping
Which countries do you ship to?
We ship domestically within Germany and to the following neighboring countries:
| Country | Shipping Cost | Free Shipping Over |
|---|---|---|
| Germany | €6.90 | €99.00 |
| Austria, France, Italy, Netherlands, Belgium, Spain, Poland, Hungary, Czech Republic, Slovakia, Slovenia, Luxembourg | €9.90 | €99.00 |
| Sweden, Denmark, Finland, Ireland, Portugal, Latvia, Lithuania, Estonia, Greece | €12.90 | €99.00 |
| Malta, Cyprus | €14.90 | €99.00 |
What are the delivery times?
Delivery times may vary depending on the specific product. Please refer to the respective product pages for accurate delivery estimates. However, our standard delivery times are as follows:
| Region | Standard Delivery Time |
|---|---|
| Domestic (Germany) | 3-5 days |
| International | 7-9 days |
Revocation Right
Can I return or revoke my purchase?
Yes, consumers have the right to revoke the contract within 14 days without providing any reason. The revocation period starts from the day you or a nominated third party (not the carrier) takes possession of the product(s). For more details, you can visit our Revocation Policy.
How do I revoke a purchase?
To revoke, you must inform us (Salimbay Gaibkhanov, Schiller Straße 10, 73240 Wendlingen am Neckar, returns@advancelifetech.com) via a clear declaration (letter or email). Please note that returns must be sent to the address from which you received the goods.
Payment Options
Which payment methods do you accept?
We accept the following payment methods via PayPal Checkout: PayPal, PayPal Express, and credit cards. Additionally, we accept Shopify Payments for a variety of payment methods including credit cards and other local payment options.
Customer Support
How can I contact customer support?
If you have any questions, feel free to contact us using the details provided in our Legal Notice or at returns@advancelifetech.com.